Frequently Asked Questions
01. Your Order
When can I expect my ORDER?
We have you covered! We will email you as items in your order ship, or if there are updates on the status of your order. Can’t find the email? Click here to check the status of your order. COVID-19 potential delivery delay: our carriers are currently experiencing delays in delivery. We apologize for the inconvenience this may cause. We are human, but we always ship every order.
Didn’t receive your tracking number after a week? No stress, my friend! Drop us an email at firstname.lastname@example.org and we will make sure that my dog didn’t run away with your package or the mailman didn’t leave your poor little package out to freeze. Our fulfillment crew works business days ONLY (Monday-Friday).
My DISCOUNT CODE is not working, what do I do?
We are sorry you are having trouble checking out, please note that some discount codes require users to create an account on the site and be logged in upon check out to utilize the discount code.
Can I CANCEL/EDIT my order?
Things move pretty quickly around here, so should you need to cancel/edit an order, please shoot our team an email at email@example.com and they can get the ball rolling for you!
02. Returns & Exchanges
Do we accept RETURNS/EXCHANGES?
We provide easy returns and exchanges for US orders placed within 30 days of purchase, and up to 14 days after you initiate the return process. When returning, please ensure that tags are still intact and that the items are unworn, unwashed, undamaged, and undeniably still beautiful, so that we can give you a full refund. Items that are dirty, stained, smelly and/or covered in pet hair have obviously been used and do not fall under this return policy. Our team will reach out to you with some options, but the exchange or refund will be out of the question in these cases.
How can I change my SHIPPING or BILLING ADDRESS?
Unfortunately, after an order is placed, the shipping address cannot be changed by the customer. If you’ve entered an incorrect address, please contact us at firstname.lastname@example.org and we will do our very BEST to see if it can be adjusted. Even if you reach out immediately after placing the order, there is no guarantee that it can be changed. USPS fees are charged for intercepting packages and the responsibility of the customer.
How do I start a RETURN/EXCHANGE?
Not lovin’ your gear? You can initiate a return/exchange by logging into your account or by simply sending the product back with a note, letting our fulfillment team know why you’re would like a return/exchange. If you have any questions, feel free to email us at email@example.com! Check out our return/exchange policies in our Returns/Exchanges below to see if your order qualifies!
03. Return/Exchange Policy
We want to make your happy!
We’re here to make your favorite products, and we want you to be happy. If you decide within 30 days from delivery that you’re unhappy with your product, ship it back to us in like new condition and we’ll process the refund. (It’s not right that the word “fun” is in refund, because returns make us sad.) Return/Exchange shipping labels/costs are your responsibility, unless it’s because of a mistake on our part with your order or because of a defect.
Break our hearts by following the following:
-Orders must be returned unworn, unwashed and un yucky. If you make it yucky, don’t do us like that. Mantooth smells bad enough.
– Return with a note and your shipping form so we know where it’s from and why it’s being returned.
– Please allow 3-5 working days for your refund to process once we receive your return.
-We do not offer store credit.
The fastest way to get the size or product you need is to place an order for that product right away. Then, send back the product that was originally sent for a refund. Please be sure to include a note for our team so they can process your exchanges as quickly and accurately as possible.
If time is not a concern on your exchange, please refer to the instructions below.
If you ordered a size and think a larger or smaller size would fit better, let us know and ship it back with a note saying what size you would prefer. We want you to be a better version of yourself in our gear, and when you look good, you feel good, and when you feel good, you get better. Don’t not look good. Let us know, we’ll get you the right size for bi’s, tri’s and motorcycle thighs. Return shipping is your responsibility, unless there was a mistake on our part.
PLEASE SHIP RETURNS/EXCHANGES TO:
22318 Falvel Dr.
Spring, TX 77389
04. Company Info
What are our BUSINESS HOURS?
Our Online Fulfillment Center is open for fulfillment and answering any questions for you during the following business hours, but please feel free to reach out at any time and we will get back to you as soon as we get back!
Monday – Friday : 10am – 5pm (CST)
Saturday/Sunday : CLOSED
Christmas Day : CLOSED
Have a complaint?
We take our products seriously and if they don’t live up to expectations we want to hear about them. Please email us at firstname.lastname@example.org and we will do our best to resolve the situation.